Originally Posted by
lorvan
I have an old GM Card that earns the 5% and last week purchased a GM vehilce. The dealer went through the steps to see if the vehicle meet the card criteria and it did. After they called GM and spoke with 3 reps, on speaker phone, who authiorized it, The dealer then said NO we will not use the earnings because it doesn't qualify. I am in the process of following up directly with GM who initially has said it qualifies and they don't understand why the dealer refused the earnings. My questions " HAS ANYONE HAD THIS SAME PROBLEM USING THEIR EARNINGS ??" Any help would be great because I fear I might get the run around from GM also.
Alright! Resurrection of an 8 year old thread
Ok, I'll try to help you out here, but, I'm not entirely sure I understand what happened.
First off, if GM authorized it, there is absolutely no reason the dealer should refuse it.
The process should be; you negotiate your best price, and then once you handshake you tell them you would like to redeem GM earnings. At that point the dealer calls the redemption hot-line and gets the authorization code. If they did this and got the code, it's done! Your earnings are going to be deducted from your account applied to the purchase. Might want to check your earnings balance if this is your case.
Now, otherwise if this hasn't happened and you were only calling the number on the back of your card, then, the CSR there might not actually have all the facts straight. In fact, the CSR you call on the back of the card is an HSBC credit card agent, and might only have limited information about the GM program. So, if that was the CSR you got 'authorization' from, it really doesn't count.
Now, might I ask what vehicle you were buying?
I know that you can use the earnings for Chevy, Buick, Pontiac and Cadillac. They started to allow Saturn about a year or two ago... but, now that it's in the process of being sold (or is it already sold now), I am not sure it will count any more, likewise with Hummer and Saab.
Another thought: Is it you can't redeem your earnings at all, or just not all of them? As there are varying degrees of 'old card'. 'Old Card' could now imply 5% earned subject to redemption limits depending on vehicle type, vs the 3% the 'new card' earns today. 'Old Card' could also mean 'Old Old Card' where it earns 5% subject to a $500 cap per year, but, you are not subject to any redemption limit.
Essentially, we need a bit more detail to help you out.