I just got a nasty letter from the Hotel. This is unbelievable!

I also just realized, I never posted what Marriott did after USIritated directed me to someone in Mr. Marriott's office.

After contacting USIritated's contact in Mr. Marriott's office at the end of August, they immediately credited me 50,000 points at the hotels expense. 25,000 in addition the 25,000 I was asking for. As far as I was concerned, this was going above and beyond. I got the 2 nights I didn't stay back, plus 25,000 extra. I figured this was compensation for the short spa service, problems, and changing my flight. I was content.

Today, I got a letter form the hotel condemning me for going over their head and not accepting their initial 25,000 points. They stated, "I am personally disappointed to hear of this action taken especially when we took the great effort to provide you with an exceptional credit of 25,000 Marriott Rewards Points as compensation for your dissatisfaction."

They then go on to say, "It was my understanding that we had already adequately explained to you that you misunderstood your benefits, and that you were wrong in your assessment of our 90 minute massage service."

Then, "Please see the attached e-mail you sent accepting our offer and agreeing to pay for your services."

They then attached an e-mail I sent to corporate a month after they agreed to credit me 25,000 points, and the points had still not credited. In the e-mail, I stated that, I did not like how the hotel addressed the issues, and as soon as the points credit, "I will simply let it go, accept the points, and move on. "

The hotel highlighted the section of my e-mail that I put in quotes. After sending this e-mail, and getting no response, and still no points, US Iritated directed me to someone at Mr. Marriott's Office, who got me 50,000 points instead of 25,000, and it appears this angers the hotel who feels they should only have to give me 25,000, after I said I would accept the 25,000 and move on. I never asked for the 25,000 extra, Mr. Marriott's office gave it to me.

I am just shocked that the hotel would now send me a letter complaining about Mr. Marriott's Office making things right. I think this is immature and vindictive. I finally felt like things were settled, and now this.

The concluded the letter, stating they feel this is unfair, and await my response.