Originally Posted by
jsfr
But now, I have had three unusally pleasant experiences in a row last week - is it a coincidence, or have they decided that maybe customers are important after all?
I would say chance. Glad to know anyway this can happen. I also personaly have shared the 3 experiences you mention in the past months.
Originally Posted by
jsfr
1) Monday last week missed my flight from the UK to France, entirely my fault (for a very stupid reason). Despite having an extremely cheap, non-modifiable, ticket they happily re-booked me on the next flight with no penalty and without my asking - WOW
Probably the flight was overbooked and they wanted to "thank" the no-show you were. Nevertheless, I do not know how they were able to handle the rebooking in the system with a non-refundable ticket.