For those of you who have had past issues with your flights on DL, here is the new group of people who will be handling your calls...
Please be reasonably nice to these folks. They are there to help you.
-b-
New Customer Care call center open for business
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September 28, 2009
Richard joined representatives in Delta’s new Corporate Customer Care Call Center in Atlanta as they took their first calls Monday morning.
The center handles
primarily past-date travel service recovery issues for Delta and Northwest operations. Calls are received from all customers with
special prioritization for high-value customer handling.
Richard emphasized to the team how important their jobs are, particularly when working with high-value customers.
“Customers need to know that we have their back when we’re dealing with their issues,” he told team members during ceremonies marking the center’s opening. “We are getting back to providing the customer service that Delta was known for in the past.”
Jim Cron, s.v.p.-Global Sales, Reservations and Distribution, and Perry Cantarutti, v.p.-Reservation Sales and Customer Care, also were on hand Monday to launch the new call center.
“I’d like to get the revenue team over here so they understand the challenges our Res agents face every day. This job isn’t easy!” Jim told the team after listening to a call with one of the agents.
The call center, located in the Atlanta Reservations Center near World Headquarters, is staffed by three leads and 40 agents.
The operating hours are from 8 a.m. to 7 p.m. ET, Monday through Friday. Until the single operating certificate is achieved, the number for Delta ops is 404-715-2600, option 8, and the number for Northwest ops is 701-420-6282.