FlyerTalk Forums - View Single Post - Feedback to Marriott about the cutbacks
View Single Post
Old Sep 28, 2009 | 7:32 am
  #37  
hhoope01
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
40 Countries Visited
60 Nights
3M
20 Years on Site
 
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,776
Originally Posted by cova
Also - why are families allowed in the CL? It is supposed to be the Plat/Gold member and ONE guest. Families do not count. Children exceed the one guest limit. Marriott just needs to enforce the people who get in - it they want to cut back.
Maybe there are some hotels that do limit the number of guests that can enter the CL with a Gold/Plat. But my understanding has been that any registered guest staying in the room with the Plat is allowed access. Also, quite often, when traveling on vacation with family and friends, I will get multiple rooms. So far, I have always been told (and I do ask when I check-in) that everyone in all my rooms has access to the CL.

I will agree, that in general, if the hotel decides to have certain rules concerning their CL and access, then they should enforce them. Why have the rule if you aren't going to enforce it? That just shows poor management. But as TrojanHorse mentions, having those rules will definitely affect whether or not I stay at that hotel or somewhere else.
hhoope01 is offline