Originally Posted by skoker

I want to help, and have probably have helped more than anybody on this thread, purely for the fact that I deal with these passengers on a daily basis, at a job that pays me virtually nothing. While I may think that these passengers are totally at fault, it's still my job to help them the best I can, and the ability to not take things personally and not to assess by the situation but by the ultimate goal (to get from point A to point B) with a smile that comes from my passion for what I do. Not too many people at Delta (or the regional partners) have that, as you can find quite easily from many of the threads here.