Originally Posted by
channa
Cert management is a turn-off for customers.
Yep, I shopped UA before choosing CO for my NYC-SFO commute. JFK-SFO is 2,586 miles, so they want 3,000 miles worth of certs. If I asked
them to round up my EQMs and miles to 3,000 for each flight, their bean-counters would think I was trying to steal from them.
So I drew the only logical conclusion: They were trying to steal from me.