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Old Sep 27, 2009 | 10:20 am
  #281  
Syzygies
15 Years on Site
 
Join Date: Jun 2005
Location: NYC and SFO
Programs: UA 1MM (former 1K, Delta Platinum))
Posts: 1,244
Originally Posted by channa
Cert management is a turn-off for customers.
Yep, I shopped UA before choosing CO for my NYC-SFO commute. JFK-SFO is 2,586 miles, so they want 3,000 miles worth of certs. If I asked them to round up my EQMs and miles to 3,000 for each flight, their bean-counters would think I was trying to steal from them.

So I drew the only logical conclusion: They were trying to steal from me.
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