DL-great letter...

as for the reply from Marriott-it is nauseating!

At an SPG hotel this week, on a HW stay, I scored an upgrade to the Exec floor...with free beer and wine in the lounge, mediocre evening hors d'ouvres and a nice breakfast display...(this hotel used to be the marriott in which I worked..spooky!)

Here at one of my usual hotels, I got "upgraded" to a corner king (nice view of a mall and parking lot--and the room is NOISY!) I moved up to a CL room...(with watered down toiletries!) No breakfast. Golds get a somewhat better choice of freebie..internet, a movie, a free drink from the honor bar (or 250 points whoppee)....I was given the gold member amenity card..so I chose the free internet....and told the AFOM that it stinks that golds can get better stuff....they said, well you can get a nicer amenity...I said the internet is worth more than a half bottle of cheap wine...she laughed!

They still have a hot item for breakfast, plus oatmeal, and they did have a nice cheese tray, crudite and some sort of hot item the other night (looked like baby scallops with rice..) Dessert was apparently left over from an event: some fancy pastries and mini chocolate dipped cheesecakes (yum!) A few weeks back it was obviously-purchased-at-Costco cupcakes...not bad, but please----I've seen the exact same ones in Sams, BJs, Costco and every local grocery in town.....

I have attempted to move nights away from MR-too bad for me that most places we go, Marriott brands are the ones with the most hotels and best rates (I am on my dime 99.9% of the time...)

I too have written-several times-about the erosion of benefits, and constant taking for granted of the so called best customers...and I too got a similar form letter with fluff in response....

Tomorrow I will redeem a free night cert at another *wood--will report any Platinum success....

Maybe the Marriott Concierge team needs to get the boss to hang here with us!?

PLEASE...stop being so obviously CHEAP! Get better TP and stop watering down the shampoo (although this COULD be the supplier cutting back!)

I've already renewed, but this is the first year that I really didn't try....