Originally Posted by
Guy Betsy
Maybe they just haven't gotten round to your booking yet.......I wouldn't say that they have entirely ignored you, but that doesn't help you much now. Glad you found out in time though and can make alternate plans.
Did Air Asia say that they will refund you?
Two days ago I telephoned Air Asia's customer service desk in Bangkok, gave my booking reference and politely enquired why the flight had been cancelled.
After listening the agent asked "You want to cancel your flight sir ?"
No, I said (and spoke more slowly), Air Asia have cancelled the flight, please explain what will happen to my booking.
The reply was "You want to cancel your flight sir?"
After a few minutes I said I would send an email instead.
Today I have received a reply informing me that we're transferred to the morning flight. It is dissapointing to lose 12 hours in Hanoi but that's life.
I am still looking forward to my first flight with Air Asia and have booked a second flight with them.