FlyerTalk Forums - View Single Post - Air Asia flight cancelled, customer not contacted
Old Sep 26, 2009 | 12:51 am
  #3  
rhodeswood
 
Join Date: May 2004
Location: CNX/AGP
Programs: AF/KL Flying Blue, SK Eurobonus, TG ROP, BA EC, QR Privilege Club, SQ Krisflyer
Posts: 358
This is something you really have to watch with Air Asia. I'm largely a fan of their operation, but changing flights and then failing to notify customers is a problem that they really need to tighten up on.

I've had several experiences like this with domestic Thailand flights, and only by keeping a close eye on flights for sale have I been able to deduce that flights I had already booked had been re-timed. In one case I had an afternoon flight, on a route with only one flight per day, become an early morning flight. I purposely did not contact Air Asia to see what would happen if I didn't. Nothing happened. Had I turned up in the afternoon I would have had no option but to wait until the following day.
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