FlyerTalk Forums - View Single Post - US Helicopter Temporary Service Interruption
Old Sep 25, 2009 | 5:30 pm
  #19  
Schultzois
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I received word via voicemail from Continental that my USH flight from TSS to EWR next week had been canceled, and to call CO... I am on a BusinessFirst fare that basically included the USH segment for the same cost as a departure from EWR - one of the reasons I bought it is honestly the helicopter segment.

I'm a little disappointed that all they've offered is a modest refund of taxes (around $30) in exchange for canceling a helicopter transfer and obliging me to book a taxi that will cost double what I am getting back in taxes. All this seven days before travel... oh, they also said I could take a refund on the entire ticket if I wanted - it was a fully refundable ticket in the first place, and alternatives I have now would be more expensive than when I booked this...

I understand that this was unanticipated, but I'm a little disappointed Continental can't muster a little more understanding that the way CO handles this can either make their premium passengers very pleased with them, or leave a very sour taste in their mouths.
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