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Old Sep 25, 2009 | 4:09 pm
  #5  
BlondeBomber
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Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, Bonvoy G; IC S; AA; DL
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Not even Aeroplan always knows so it is best to do as much homework yourself before calling them.

For example, I couldn't book Calgary-Denver-Lincoln, Nebraska on Aeroplan.com even though Calgary-Denver showed no problem and Denver-Lincoln showed no problem as two separate trips on same dates on Aeroplan.com.

Initially Aeroplan didn't see it either but once we got started and I explained things, the agent was able to get my flights on one round trip reward ticket.

Others have noted issues with LX rewards (I had similar issues).

I don't know why there are so many IT problems with ac and Aeroplan but it is getting better. Let's hope it will be purr-fect one day
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