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Old Sep 25, 09, 3:04 pm
  #3  
Jonobigblind
 
Join Date: Aug 2008
Location: SOU
Programs: BA Gold, Emirates Silver, Priority Club Gold, Hilton Gold, BA Amex PP
Posts: 869
I submitted a claim for a hotel in Europe with comparison from a UK based TA. The price was double on the Radisson website and they have rejected my claim as 'exchange rates will not be considered' (see below).

This ranks as one of the most ridiculous get out of jail statements I have ever seen. I could understand if the rate was within a few pound / Euro but to be double? A collapsing of the economy could perhaps bring the rates a little closer but I don't think this is the basis for rejection.

All other elements are the same and I've even found the rate advertised in GBP on their website.

Very poor form IMO and the most ridiculous positioning I have seen from a company in a blatant attempt to shirk on a guarantee.

Renewing status if this occurs??? not on your nelly.

We appreciate your submission of a best online rate guarantee form. At
this time, we are unable to honor the claim as the rate found on
xxx.co.uk is quoted in GBP and not the local currency of the
hotel which is EURO dollars.

Per our Best Online Rate Guarantee terms and conditions, if a rate is
found on another website that is lower than the best available rate on
our brand website, customer service must be able to confirm that the
rate is for the same date(s), the same room type, the same number of
guests and the same hotel. Exchange rates will not be considered
Jonobigblind is offline