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Old Sep 25, 2009 | 12:33 pm
  #14  
itsaboutthejourney
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Originally Posted by atldlff
I am not sure what I said that would indicate we need to put "pressure" on the Delta executives. I felt both Richard Anderson and Jeff Robertson are personable and very approachable. During the luncheon, Richard Anderson told me that he is very willing to have a dialogue with FT members about the good, the bad and the ugly at Delta. I think we need to work with them to find the right timing and venue to do just that.

As far as on-going communication on FT, given everything that is going on with the NW/DL integration, both what we can see, and the behind the scenes work, I think there simply isn't enough time available right now to have that level of interactive discussion. I am not trying to make excuses, just stating what I see as reality. The point I was trying to get across is that there is a clear willingness and opportunity to have a future dialogue.

As far as Delta’s involvement in FlyerTalk, I would agree with WBurcham, it has certainly gotten better through the efforts of many employees that participate in both an official and unofficial capacity. It is perfect, no, but it is a step in the right direction, and I feel certain we will continue to see that level of interaction continue to increase in the future. I think it is important to positively acknowledge and continue to encourage others to do so.
I didn't mean to imply that you wanted to apply pressure, but I'm suggesting that many of us (especially from the NW Elite side where we got a rawer deal than existing SM members) should continue to put pressure on Robertson, and because your post suggested his hands-on involvement, Anderson.

It astonishes me that there has not been more customized DL communication to "welcome" NW members to the Delta family. It's like they assumed we'd bring our loyalty over with a reduction in perks. Perhaps your next RWT Do's theme could be "welcome to the family", with some education of each airlines's features, policies & traditions, especially the ones that are part of the New Delta.

I agree with your comments that it is important to positively acknowledge and continue to encourage Delta at all levels, and I understand you have relationships to keep good with DL execs, but I do believe some of us need to apply pressure on Robertson and Anderson for some givebacks.
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