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Old Sep 25, 2009 | 12:24 am
  #12  
atldlff
 
Join Date: Aug 2007
Location: Atlanta
Programs: DL:PM - Reserve, 2MM, FC, RW; HH: SILVER MR: SILVER
Posts: 1,225
Originally Posted by itsaboutthejourney
With all due respect to your great event and follow-up appreciation, but your statement makes me wonder if we should be be putting more pressure on Anderson than Robertson for what they've done to royally annoy WorldPerks Elites?

The openess of what you said is in stark contrast to the derth of communication from DL here on FlyerTalk. I really hope that is about to change.
I am not sure what I said that would indicate we need to put "pressure" on the Delta executives. I felt both Richard Anderson and Jeff Robertson are personable and very approachable. During the luncheon, Richard Anderson told me that he is very willing to have a dialogue with FT members about the good, the bad and the ugly at Delta. I think we need to work with them to find the right timing and venue to do just that.

As far as on-going communication on FT, given everything that is going on with the NW/DL integration, both what we can see, and the behind the scenes work, I think there simply isn't enough time available right now to have that level of interactive discussion. I am not trying to make excuses, just stating what I see as reality. The point I was trying to get across is that there is a clear willingness and opportunity to have a future dialogue.

As far as Delta’s involvement in FlyerTalk, I would agree with WBurcham, it has certainly gotten better through the efforts of many employees that participate in both an official and unofficial capacity. It is perfect, no, but it is a step in the right direction, and I feel certain we will continue to see that level of interaction continue to increase in the future. I think it is important to positively acknowledge and continue to encourage others to do so.


Originally Posted by WBurcham
It's been changing as time has worn on, as evidenced by the open communication from Kevin, Drew & Josh...

He's (Kevin) been a great help getting things resolved and understands the "can do" attitude that I've almost always found pervasive at Delta.

+1 ^ As Bennos said, Kevin was acknowledged for the timely resolution of so many issues on behalf of the FlyerTalk members.
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