FlyerTalk Forums - View Single Post - Empowered Employees vs. Quality vs. ???
Thread: Empowered Employees vs. Quality vs. ???
View Single Post
Old Sep 24, 2009 | 2:29 pm
  #6  
socrates
FlyerTalk Evangelist
20 Years on Site
 
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Originally Posted by zsmith2
I beg to differ on employees not being empowered. Agents have the tools, its just if they use them or not.
That is a much more serious issue......DL Seems more focused on employee satisfaction than they are with PAX satisfaction
socrates is offline  
Reply