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Thread: Empowered Employees vs. Quality vs. ???
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Old Sep 24, 2009 | 2:02 pm
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GUWonder
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Originally Posted by MikeMpls
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Focus on quality and customer satisfaction and the rest will follow. The emphasis should be on reducing the numbers of customers that require the attention of a newly empowered employee in the first place.
Yes, as long as "reducing the numbers of customers" isn't the product of a strategy built on "firing customers".
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