Originally Posted by
atldlff
we were honored to have Richard Anderson and Jeff Robertson there as our guest speakers and they both took time from their busy schedules to spend almost two hours with us yesterday. I personally found Richard Anderson to not only be extremely personable, but very extremely involved in the details of SkyMiles program integration, and at many levels regarding the overall customer experience. He told me that he is proud of the Delta employees, and that the focus would be on empowering the employees that make the right decisions for Delta’s customers.
With all due respect to your great event and follow-up appreciation, but your statement makes me wonder if we should be be putting more pressure on Anderson than Robertson for what they've done to royally annoy WorldPerks Elites?
The openess of what you said is in stark contrast to the derth of communication from DL here on FlyerTalk. I really hope that is about to change.