Yesterday, Canarsie and I had the pleasure of hosting a follow-up Thank You Luncheon for the over 70 Delta employees that were involved in the Road Warrior Training/DO Event last June. In addition to the Delta employees and the Atlanta Airport Firefighters, the FlyerTalk volunteers that participated in the event, Flyin’Mom, scoow, atlrunner, WesNSpace, davakkar, bennos, ShopAround and Flyzabit, were also able to join us for a great afternoon.

This was the first time that so many Delta Air Lines company departments and employee volunteers had come together for a single customer event. On behalf of all of the FT participants, we were able to formally express our gratitude to Delta Air Lines for hosting us for the event in June, and personally thank the many Delta Air Lines employees who volunteered and worked so hard to contribute to this event.

In addition to having all the Employees in attendance, we were honored to have Richard Anderson and Jeff Robertson there as our guest speakers and they both took time from their busy schedules to spend almost two hours with us yesterday. I personally found Richard Anderson to not only be extremely personable, but also very involved in the details of SkyMiles program integration, and at many levels regarding the overall customer experience. He told me that he is proud of the Delta employees, and that the focus would be on empowering the employees that make the right decisions for Delta’s customers.

I have posted a few of the pictures below, and we are working on posting the pictures and videos from the day , (we also now have a slide show video from the June event) so more to come. I am sure that the others that were there will also post their comments and feedback about the luncheon and the day.

At the end of the luncheon, the FT Volunteers had the pleasure of spending time at the Delta Training Center in a Flight Simulator. It was an exciting and informative day for everyone. I will let others post their feedback, impressions and comments, but I wanted to share a few of my own with everyone.

A special thank you to Anita for spending the entire afternoon with us discussing next years' event. All I can say is fasten your seat belts.

• Delta is fully committed to having this event again in the Spring. They not only will help with the planning and resources, but will take an even bigger role in hosting the event in the future. Many asked how we could raise the bar next time, well, let’s just say in the discussions about next year, the next event will certainly be able to raise the bar quite a bit. I think everyone will be excited about some of the opportunities… Stay tuned more to come soon!
  
  
• Delta takes the feedback on FlyerTalk very seriously, and even Richard Anderson personally reads the feedback on FlyerTalk.
  
  
• Delta will be making some key investments in 2010, and would like the feedback from some small FT member focus groups on their service, aircraft seating and a variety of other topics, so stayed tuned for more on that.
  
  
• The merger integration is on schedule, and the work around the integration of the WorldPerks and SkyMiles program is well underway. More details and information to come soon. The SkyMiles team is reading the feedback on FlyerTalk and is working to incorporate some changes to the program for 2010.

Thank you to everyone that participated in yesterday’s events. I hope you continue to have safe travels.