FlyerTalk Forums - View Single Post - Looking for help from Jet Airways

Sep 23, 2009 | 11:07 pm

#4

aniruddh77

Join Date: Mar 2009

Location: All over India

Programs: 9W Plat, Flying Blue Elite, HHonors Gold, Accor Le Club Plat

Posts: 814

Quote:

Originally Posted by JPS911

I purchased 3 tix (not points...$$$) for myself, wife, and 3 year old son to Mumbai on our way to Pune.

Subsequently our pediatrician ordered us not to go due to H1N1 / swine in Pune/Mumbai. Jet, through their email system, has said they will not honor the doctor's note and we must pay change fees (nearly $600). I'm seeking assistance from Jet to simply waive the change fee...not asking for a refund on the tix or anything.

Any ideas how to get assistance?

Thanks,

Am not sure if there is as much of an issue with H1N1 now as compared to say, a month back. Having said that, I have a 4 year old son myself, and I can completely understand if you didn't feel able to travel with your child. BTW, what class of travel were you booked on? If it is O or above, the charges are Rs 750 per passenger sector (that's for INR quoted and paid tickets, not sure what the $ charges are).

Incidentally, I also saw this on 9W's site: "Cancellation charges do not apply to domestic tickets where U.S. Dollar fares are applicable" (http://www.jetairways.com/EN/IN/Term...onditions.aspx). Would this help?

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