I purchased 3 tix (not points...$$$) for myself, wife, and 3 year old son to Mumbai on our way to Pune.

Subsequently our pediatrician ordered us not to go due to H1N1 / swine in Pune/Mumbai. Jet, through their email system, has said they will not honor the doctor's note and we must pay change fees (nearly $600). I'm seeking assistance from Jet to simply waive the change fee...not asking for a refund on the tix or anything.

Any ideas how to get assistance?

Thanks,