FlyerTalk Forums - View Single Post - Interview of Air France KLM General Manager (source: Les Echos)
Old Sep 23, 2009 | 8:01 am
  #3  
bodory
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Originally Posted by nicolas75
We'll go from the all-inclusive service to à la carte service to better meet the expectations of our customers. The ability to modify the ticket could also lead to fees. We are still studying these new options and we will take a decision in late October, for operational effects starting early 2010.
If I take a look back at all AF "improvements" since last years, that sounds very very bad !
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