I, generally, have had excellent experiences with redcoats. They can move mountains, if you're nice to them.

I was stuck at ORD for a thunderstorm, trying to get home to IAH, and my flight was delayed. They had cancelled most flights, but not mine. I spoke with the redcoat on duty, and she informed me that my flight wasn't going to be cancelled, as the crew that was flying the plane to Chicago was a new crew. All of the crews on the cancelled flights had timed out.

My flight was scheduled to leave ORD at approx. 5 PM, but at around 9:00, the plane was still sitting on the ground in Houston (where it was coming from). All of the boards and the PDA site were just pushing back the departure time in 15 minute increments, so I had no idea what to expect.

She looked at the schedule and her weather reports and told me that, although they weren't going to cancel, it would most likely not be leaving ORD for IAH until 3:00 or 4:00 in the morning. She looked up every flight the next day (including F, even though I was flying in Y), and the earliest flight she could put me on was at 1:30 PM. She felt sure she could do better, so she made a couple of phone calls and found out that there was going to be a new flight added to the schedule sometime mid-morning (one of the cancelled flights from earlier). However, that flight wasn't in the system yet. She booked me on the 1:30, had my bag pulled from the baggage area, and told me to go to a hotel and call back every couple of hours until the new flight showed up in the system. I hopped on the shuttle to the Renaissance ORD, and called back a couple of times before midnight. Once the newly created flight was available, I was booked on it, departing at 9:00 AM with no problems.

I got a full night's sleep and was home at 11:30 the next morning. Had she not done that, I would have spent most of the night at ORD and arrived back home at 7:30 (when my original flight finally got to IAH), sleep deprived and angry.

It was a weather delay (not CO's fault), and my original flight was never actually cancelled, but she still went out of her way to make sure I was taken care of.