FlyerTalk Forums - View Single Post - Had B fare, rebooked into T fare, SkyClub member but told no lounge access
Old Sep 22, 2009, 5:35 pm
  #11  
Flyer girl
 
Join Date: Jun 2009
Programs: Delta Skymiles
Posts: 117
Thank you for all of your replies. To clarify, the B fare is a premium economy fare that should get me 1.5 MQMs. (It was the cheapest that was available when I booked 10 days from travel, although Q fare opened two days later for $1000 less, but 24 hours too late for a free cancellation.).

Regarding the 1.5 MQM's, I have not heard back yet, but I think I may need to e-mail Delta again and put in the original flight number for clarification.

I was expecting to get to the Berlin lounge based on my Sky Club membership and the fact that I was flying Delta back to the US, not based on my fare class, since the Berlin lounge was listed as accessible with a Sky Club membership.

http://www.delta.com/traveling_check...ions/index.jsp

Apparently, Delta does not go by the published lounge access page since this was the reply I got from Delta regarding lounge access:

Dear Flyer Girl,

Thank you for your e-mail to Delta Air Lines.

The lounge in Berlin is actually operated by Air France. To have access
to our partner lounges, the member must be flying on a SkyTeam flight,
and confirmed in First or Business Class. All SkyTeam Elite Plus members
may access any of Delta's Sky Clubs. Regardless of class of service,
these passengers can also use the SkyTeam lounges throughout the world
and may invite one guest to accompany them. SkyTeam Elite Plus members
for Delta are the Platinum members.

Sky Club information is available on our website at:
http://www.delta.com/traveling_check...wn_room_clubs/

For more information about SkyTeam lounges, please visit:
http://www.skyteam.com/EN/benefits/skyteam_lounges.jsp

Please accept our apology for the unfavorable impression you received in
this instance. We appreciate your selection of Delta and will always
consider it a privilege to be of service.

Sincerely,

Delta
Medallion Desk
www.delta.com


I suppose it was foolish of me to assume that the lounges listed under Sky Club member meant that I was allowed into those lounges.
Flyer girl is offline