Originally Posted by alison11

Back in SFO today, this time with a PAID F ticket.

I got a response email:


Dear xxx,

Thank you for your e-mail describing the problem you experienced. On
behalf of everyone at Delta Air Lines, I sincerely apologize for the
inapt service you received.

We appreciate your comments regarding the unsatisfactory customer
service you encountered. After reading your remarks, I certainly
understand why you wanted to bring this matter to our attention. I am
truly sorry you did not receive the service you expected and should have
received, as we expect our employees to be helpful and professional at
all times. Please know I will be sharing your comments with our Airport
Customer Service leadership team for internal follow up.

In an effort to win back your loyalty and to prove that we can provide a
more enjoyable travel experience, I would like to offer a Delta Sky Club
one-day pass. It can be used any day, at any of our Delta Sky Clubs
worldwide. It can be used as many times as you like on the same day ?
even in different cities on your travel itinerary. Please know that if
you enjoy your visit, this pass will allow you to deduct $50.00 from an
annual or three-year membership fee when purchased within 30 days of
your complimentary visit. Also, you can be assured that although the
names of Delta?s Crown Room Clubs have changed to Delta Sky Clubs, your
Crown Room Pass will still be accepted. Additional terms, conditions,
and information regarding the membership are available on your card
which will be arriving to you soon via US mail.

xxx, I want to thank you, again, for taking the time to bring
this matter to our attention. As a valued Delta customer, your future
business is important to us, and I hope you will continue to choose
Delta for your air travel needs.

Sincerely,

xxx
Coordinator
Customer Care