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Thread: Compensation for no IFE?
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Old Sep 21, 2009 | 10:03 pm
  #13  
sxc
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Originally Posted by bigbite
I'm not sure that matters to CX but a customer of mine had that happened to him twice on UA from ORD-HKG. When it was an opup from J to F he got pretty much nothing but when it was a paid F fare, he got an upgrade certificate from J-F for his future travel on UA.
Doesn't really make sense for UA to trreat him this way. If he was an opup from J-F then his original seat should have been in J in which case he should have gotten IFE also....they do have IFE in J class on UA don't they? So he should have been compensated as if he were a J passenger and not ignored completely.
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