Hi guys
I didn't intend to ask for compensations. However, after I told my friend about my story YYZ-HKG trip in J with a non-working IFE, he told me to ask for compensations.
Do you think I will get anything? I asked for relocation but the flight was full that day. Nothing else offered.
It doesn't hurt to ask, 15+ hours without IFE can be dreadful. Please let us know how it turns out.
Just curious, did you buy a J ticket or was it an upgrade? I'm not sure that matters to CX but a customer of mine had that happened to him twice on UA from ORD-HKG. When it was an opup from J to F he got pretty much nothing but when it was a paid F fare, he got an upgrade certificate from J-F for his future travel on UA.