Originally Posted by
christep
Compensation for that sort of thing, if given at all, tends to be a voucher good for in-flight duty free. Perhaps US$100.
Wow, I sure hope you're the new CX public relations manager. This actually happened to my family once. One of my kid's IFE didn't work at all and she ended up having to watch over her sister's shoulder, and of course can't hear a thing. The FA rebooted her IFE 3 times and finally declared the system bad and apologized. An email to CX yields only a very apologetic but no compensation response.
but we traveled in Y, so many they will compensate J traveler.