Fly Boy,

While in recent times, the AC res and Aeroplan (I used to jokingly call it Errorplan ) phone systems have been swamped and the waiting times unbearably long at times, I've found that I can get by for most enquiries by calling CP res or CPlus lines.
Also, if you find that AC operated flight quite crowded, why not try to find a CP operated flight? Recent months' stats seem to show that AC's load factor keeps creeping up while CP's is falling. More seats available and perhaps cheaper fares because the inventory is available.

I think the public for the most part does not realize that Canadian still operates a second reservation and FF telephone line for AC, nor do they recall that CP operates a whole slew of flights.

wdk: AC is under especially intense scrutiny by the media and the public which is why it is particularly critical that AC exhibit continual improvement. Those who hold an anti-AC bias are unfortunately going to be among those who judge the new AC and they will be particularly harsh judges too. Hopefully they will see the light of airline striving to improve itself.

FewMiles..