Flyboy,

Let me start by saying that no large corporation has a monopoly on good people. I believe that the true measure of good performance, is how a person performs under pressure. It is no secret in the airline industry, that due to union deals, Canadian Airlines had far too many employees per aircraft. This included airport agents. Things were nice and comfortable over at Terminal 3 in Toronto prior to June of this year. Canadian had plenty of airport staff and inefficient,longer aircraft turnaround times. Larger numbers of agents worked a given flight and then usually had a break before moving on to the next flight. It is very easy for a public contact employee to be helpful and polite when they are not under pressure to move on to their next assignment. You state that you don't care about Air Canada's internal problems. You are correct to a degree. But please try and remember that the inefficiencies at Canadian Airlines were the ultimate cause of its' demise. The ideal in any airline, is to have just enough staff to run an efficient operation. This is difficult to do, due to the peaks and valleys, in the daily and yearly schedule. While I look forward to more staff joining Air Canada, I certainly hope that we don't emulate Canadian's past practices.