this is the kind of thing that I had to hash out as a manager all the time. many coupons, esp weekend coupons have pickup and drop off times that are specific. for example (bear with me its been a while since Ive seen one) some of the weekend coupons required a pickup by, for example, no later than Saturday 1159pm and returned no later than Tuesday noon to qualify as a weekend coupon. The coupons will say the pickup and drop off requirements.

as silly as it seems, 2 days and 1 hour isn't three days. Granted i left Avis when the grace was still 59 minutes, but back then the billing system had to bill for "three days" for the coupon to kick in, ergo minimum 2 days and however many hours it takes in order for the hourly rate to overtake the daily rate. So if the hourly rate was 15 dollars an hour for overage (after grace, check your contract every contract has an hourly rate, even the preferred, avis first, chm and pres club guys), and your daily rate was 30 dollars (which is entirely possible) then the system would see it as a two day plus overage for one hour, yet see it as a three day rental after 2 days and 2 hours. Cant account for the 1:50 overage in your scenario, but its probably something similar.

Typically, a manager or a customer oriented agent cant see the logic in this and fix it. Frankly, as I keep saying, every agent in the company has the power through empowerment guidelines to make that correction (unless things changed in the past years since i left). If the agent was smart, they would just ad one hour to the bill which would kick the coupon into effect and it wouldn't show up on any price adjustment reports anywhere. But this kind of price correction isn't for the "average" agents to spot, so likely they would have, or should have, just changed the "return time" to make it exactly 2 days, also saving you the daily taxes at whatever airport you are at, which can be substantial. remember with the free day your still responsible for the daily taxes and concession fees. so either way would be acceptable, and as a manager i would have had no issues with my agents doing this, except to let me know if it was becoming a larger issue (happening 50-70 times a day) which Never happens.

Now, truly, the ultimate goal is to have a company that gets all of this stuff right from the get go, but even so, you have to admit the flyertalk community level of travelers usually is a bit more demanding, articulate, and litigious in its dealings with travel situations than the average traveling public, so in the millions of annual transactions, situations like this come up less than 1 percent of the time. I can cite just as many errors in billing with hertz and even more with thrifty, so its not unique to any one carrier. i will add a saying that I always use:


im sure someone who doesn't know my history with avis and why i am here doing this will flame me as being a company "homer" or a company clone, but get your duckies correct, cause I'm not. I'm just telling it like it is and the long timers know that about me.