Originally Posted by SkyMilesInsider

[B]As we move forward, SMI will continue to work with key leaders at Delta and gather their perspectives (when we can) to share that information with you, right here on FT. Let us know your feedback - we continuously monitor your opinions. When we get the chance to provide insights, we certainly will.

Oh, and one final note that we cannot stress enough – we are doing our very best to get information out to you here, via e-mail and on delta.com, but please understand that many of your questions are complex in nature and it takes a team of people (at times) to provide an accurate answer. We could just toss out information recklessly, but we know that you will pick out every inaccurate, nuanced detail. That only serves to frustrate everyone in the process; clearly this is not in anyone’s best interest. Our approach will continue to be thoughtful – we monitor your questions (daily), review the issues that seem to be the source of the most conversation (weekly), and work on responses to those (as quickly as we can). There will be a bit of a lag for responses – so please be patient. We want to keep you ‘in the know’ because we value all of our frequent travelers.

Until next time …

SkyMilesInsider