FlyerTalk Forums - View Single Post - Petition: Keep The Call Center in Kassel
Thread: Petition: Keep The Call Center in Kassel
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Old Sep 17, 2009 | 3:44 am
  #2  
Rambuster
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Join Date: Jun 2005
Location: Point Place, Wisconsin
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Posts: 14,508
Kassel is indeed an asset.
This week I had an other episode with the Cape Town call centre. They were not able to do the simple task of assigning a second person on my PNR a seat next to me.
They messed up the eticket so badly that a paper ticket had to be issued at the airport ...

Those are the guys that should be fired - not the Kassel agents !!
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