FlyerTalk Forums - View Single Post - Westin Palace Madrid: Beware of thieves!
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Old Sep 16, 2009 | 6:07 pm
  #6  
NJUPINTHEAIR
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Join Date: Jan 2003
Posts: 8,720
Originally Posted by Starwood Lurker
It seems highly unlikely that the frequent stay program for Starwood Hotels & Resorts Worldwide would have access to such information.

That being said, I would definitely file a police report and then contact Corporate Customer Service to let them know what happened.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

[email protected]


That's what I meant. Corporate Customer Service should investigate and even if they don't have knowledge of prior thefts, I am confident that this is not the first time that complaints have been lodged against this hotel -- what those were are likely telling.
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