Originally Posted by
SeamusSA
Agree that one should not expect to get something in violation of stated rules, BUT....
There is one other aspect that needs to be considered - the OP could not book the L segment online. If it is not possible to book online, thus requiring a phone reservation, the pax can still get 100% credit BUT the agent has to note that in the record - and may not if the pax does not specifically ask for it.
If the original rez was made online, followed by a call to CO to add the CDG-Basel leg, the record will indicate that it was originally an online booking and tech support can fix it so that 100% credit accrues.
If the entire itinerary was booked over the phone it may be more difficult, but it may be worth a call to tech support anyway, since it sounds like the 50% rate is being applied to the entire trip.
The OP called it in because one leg (CDG-BSL) could not be booked online. Had the OP called the co.com support desk they would have received 100% EQMs on the CO segments since it would have still been an online reservation. Instead they called the normal reservations line so it is not. Is that a completely random and arbitrary distinction on CO's part? Perhaps. But it is also the rule, as documented on the website.
There are ways the OP could have received the 100% EQM credit. They didn't pursue those paths and now is here complaining that they are due the 100% EQMs anyways. Why? The rules are very clear on this topic on co.com.