I was a revenue manager at two resort hotels several years ago. The rate card really did not have a lot of meaning to us. It was an arbitrary number that we assigned and we could change it at any time by typing up more cards. We usually used the highest rate we would charge for reservations for that room type on our biggest demand special event date, then add $50 or so because we would sometimes charge more for walk-ins on special events.
Good for you for taking the card to the desk. The staff is just being lazy if they are raising rates and not at least changing the cards...
[This message has been edited by buffy888 (edited Mar 12, 2004).]