Originally Posted by sbm12

And I might suggest not to. The rules are quite clear and it isn't "fine print."

{snip}

I just don't understand demanding a benefit to which one is not entitled. If the rules are written one way and the company is not honoring them then I'd raise a fit until they did. But when they are following their (well published) rules I see it as a waste of everyone's time to demand to be "made whole" when you actually are asking for more than you deserve.