Originally Posted by
mikeef
I'm a little confused, since I do not fly CO very often. Is it the fact that you booked L that gives you 50% EQM, or the fact that you had to talk to an agent. If it's the former, I agree with CO.
As for the Customer Care agents, I only have this forum to go on, but I have heard that they aren't particularly warm and fuzzy.
Mike
It's because he/she booked a 'cheap' fare (W, E, S, T, N, L) not on co.com, which up until October 27, 2009, will only give 50% EQM.
The trick is to book most of the flight on co.com (US-CDG, and CDG-US) and call to add the last legs.