Originally Posted by
channa
I think the fact that an employee feels she can speak to a customer, a lifetime member at that, in the club, one of the most elite parts of the airport, speaks more of the culture of the company than of the agent.
It's not the act itself that's f'ed up. It's CO's superiority culture and hostility towards its customers that needs fixing.
Really? You're going to judge the whole company culture based on this single event, one that we've only heard one side of? (NB - I don't doubt the veracity of the story being told, but we are still only hearing one side and there are always at least 2 versions to everything.)