FlyerTalk Forums - View Single Post - Dollar Renta Car caused violation..recourse?
Old Sep 15, 2009, 1:41 pm
  #3  
gobluetwo
 
Join Date: Jun 2007
Location: gggrrrovvveee (ORD)
Programs: UA Pt, Marriott Ti, Hertz PC
Posts: 6,091
http://www.dollar.com/AboutUs/GeneralPolicies.aspx

Electronic toll by-pass option: In a few cities, we offer an option to purchase an electronic toll bypass service for a per/day charge that allows the driver to bypass all toll booths and avoid electronic toll charges on all the toll roads in the city or state, as applicable; and, as many times a day as necessary. If you decline to purchase the toll bypass option, you will pay us for all unpaid toll roads violations (including violations captured by camera) charged by the toll authority plus a $25.00 administrative fee per violation. If you have a personal transponder or account, it may not transfer to the rental vehicle and you will be charged a toll violation. Please be advised that some toll roads are managed electronically and have no manned booths. GPS units rented from us can be programmed to avoid toll roads.
I'd bet that you were charged some regular admin charge for processing tolls (Avis charges something like $3-4, I believe), plus the amount of the toll, plus the $25 service charge. Not sure where the balance comes from. I successfully disputed an improper toll charge with Avis through my corp card.
gobluetwo is offline