Hi there,

I had an interesting experience traveling from Bristol to Edinburgh on Easyjet on Monday and was wondering if any of you knowledgeable travelers have had any experience with or thoughts on this issue.

We arrived at the airport with only 5 mins till check in closed. Rushed to a desk, checked in our bag and got our two boarding passes.

Proceeded through security but just before I got to the metal detector I looked at my boarding pass and realised Easyjet had given me a pass under a completely different name flying to Geneva, not Edinburgh.

Ran back through security to Easyjet customer services as it was getting close to closing time.

Easyjet rep muttered something like "oh not again" when I showed him. They managed to print off my correct boarding pass and I got rushed through security to my flight. Which we caught, thankfully.

Annoyingly, they couldn't get my bag on the Edinburgh flight in time so it went to Geneva, under the wrong name. Luckily they found it and after two days, got it back to me.

Anyway, has anyone heard of this happening before? How can they possible give someone the wrong boarding pass and is it not a bit of a security lapse?

Also is there any kind of compensation I can claim for the inconvenience?

Thanks for your help.

Dave