FlyerTalk Forums - View Single Post - Consolidated "Points Posting Problems: Points Missing, Delayed or Not Posting" thread
Old Feb 19, 2004 | 3:22 pm
  #132  
sosafan
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25 Years on Site
 
Join Date: Apr 2000
Location: Chicago Illinois
Programs: 1MM UA
Posts: 1,753
Missing points, for QP rates

This is a continuation of an issue that I started in
http://www.flyertalk.com/forum/Forum57/HTML/009838.html
I apologize for the separate thread, but I would really like to find out if other people are missing points when they book a pre-pay or "Net Direct" or QP rate.

On hilton.com, I found a good rate, which it wanted paid in advance, so I booked it. The total price they gave is what I was charged. But the receipt that I got from the hotel upon checkout was all zeros. Netdirect sent me a receipt which only had the total that I paid after taxes. When I found the folio on my Hilton honors account page, the rate there was a bit LOWER than the rate when I booked the room. I am very curious as to whether this is a glitch or whether this is standard practice. (In 5 phone calls to Netdirect, I have gotten several different stories.) If anyone has booked a room with a pre-pay, and actually paid in advance, can you please check your folio and see if the amount listed corresponds to the amount on your reservation or not?

Thanks.

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