I sent an email to Amex on 2/18 and received a positive response today. No mention of an apology or sorry but they are adding the 2500 points. Poor customer service.

Here it is:
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Dear xxxx:

Thank you for your e-mail.

I have transferred 2,500 bonus points to your Hilton Honors account number xxxxxxx. The points will post to your account within three to five business days.

I hope this information is helpful.

American Express
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[This message has been edited by aglp2k (edited Feb 24, 2004).]

[This message has been edited by aglp2k (edited Feb 24, 2004).]