Dear UA fliers,

Has anyone ever been through this situation?

I arrived in GRU last week only to learn that my bags had all be left in ORD. The lazy dragon working on bagagge claim in GRU fills in a delayed bag form for me and tells me to wait until the following day and not bother them by calling to check - they would get to me whenever my bags showed up.

To add agony to the misery, he then proceded to saying that I should not be complaining much because I was flying stand by - I was not! And I was flying F for the matter!

Anyway, my bags arrived one day later... but gues what? They had stolen some expensive items from it! I called UA in Brazil and two extremely kind and helpful agents helped me fill in the forms and attach the receipts so UA could pay me back.

They told me everything looked OK and they would probably get back to me in 15 days to pay me back.

Does anyone know how easily that actually happens?

And FWIW, I am more and more and more (have I mentioned MORE?) inclined to switching off to LH/LX altogether. Being Sao Paulo based and flying primilarly to Asia, it does not really matter that much....