Something strange just happened.....A few weeks ago I had 60 miles to go before Silver tier by end Jan 2010 (Marco Polo club mile balance was 29940). Last month I took a 14000 mile return flight to USA and back to Asia (AA288, AA289). This was credited to my account showing around 44,000 club miles on my MarcoPolo page. Now checking this morning I have been reset to 0 miles with 30,000 to renew silver, with a new membership period of Sep 11 2009 - Sep 30 2010.

Does anyone know what happened? I thought I was closing in on Gold....and now I am 60,000 away! Can I ask to get the 140000-60 miles (or at least 7000 miles) credited?

Appreciate if anyone can help me understand this, and perhaps offer some advice as to how to make the most of this is future. I live in Shanghai and fly at least quarterly to Chicago and twice yearly to Europe/Australia.

Thanks a lot....