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Thread: As elite, how do I upgrade on a US flight when flying on a UA-issued ticket?
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Old Sep 11, 2009 | 8:35 am
  #6  
MNTEERFLYER
 
Join Date: Jan 2009
Location: Concord, NC (North of Charlotte)
Programs: Dividend Miles Preferred-Gold, HHonors- Diamond , Priority Club-Gold, Emerald Club- Executive
Posts: 132
Originally Posted by MNTEERFLYER
For some reason my DM# was not added and the site won't let me add it.

I guess I'll have to call. Blah!!
WOW!!! I love it when I'm wrong. I call US Airways Silver Preferred line and the phone agent added my DM# with no hesitations. She even offered me the preferred seats that I wasn't able to choose online. The agent was fantastic!! Excellent customer service that I definitely did not expect. I've never had any real issues with US Air, but I'm certainly seeing a dramatic improvement with customer service.
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