Originally Posted by
CO Insider
Hi belynch, love the loaded question
Originally Posted by
CO Insider
I know you've been talking this up here and with my colleagues in Customer Care.
It was more like me being lectured about being wrong. Sometimes I joke that I feel like I'm married to CO, but come on...
Originally Posted by
CO Insider
we've identified a case where our Elite upgrades are being handled ahead of previously-waitlisted customers by our Elite Upgrade Automation.
So have I! :-:
Originally Posted by
CO Insider
We're all for doing the right thing, but in a year where we're making an unprecedented alliance switch, it's in competition with some other non-negotiable priorities.
As long as it's on ya'lls radar. As I consistently said in the other thread, and to your colleagues at the WE-
line, that's all I want, a fix. Or, if there's no intention of fixing it -- or it's going to take a while -- make this little quirk a little more transparent to your customers.
You know, don't over promise, under deliver (which you guys hardly ever do, and is why I was so flummoxed over this whole thing).
I hear you about having a lot of things on your plate and I appreciate that. Maybe a little memo to the WE-
folks about this and perhaps a little reminder that customers aren't really the enemy if you have a moment. Please.
Sorry I ambushed you with this and I promise I'll stop beating the dead horse. I'll go back to hiding in the Box emerging randomly to complain about how needlessly confusing CO's companion upgrade process is and maybe making a plea for a snack basket here or there.
Keep up the good work. With the exception of the WE-CARE line you guys run a first class operation (pun absolutely intended).
Now if you'll excuse me, I need to ice my a$s from my DL CRJ "spite flights."