This was so worth the effort. I recently did an ORD/NRT flight on a 747 in the "new lie-flat" NC and returned on an NRT/SFO flight on a 777 in the "old" NC.

I am surprised that both are considered the same class of service, as they are not even in the same league...

Well done, and enjoy your flight.

Is an award ticket changeable like this, or did the phone agend just do a favor for the OP?