Originally Posted by
JerryFF
I got a offer to do a survey for $5.00. It said it would take 20 minutes. I spent about 10 minutes answering a bunch of questions about car insurance, home insurance, and leisure travel. I figured after that many questions, I had qualified. Then I got the screen that said I didn't qualify.
I don't usually get mad about stuff like this, but that is a total rip off. They got most of the information they wanted and then didn't give me credit. I really want to complain. Does anyone have an email address or phone number to contact?
I don't think phone support is available. You can contact them either via the online form, i.e. sign in then member support/services menu; or forward the survey invite to either
[email protected] or
[email protected], explaining what had happened.
I can accept long screening process/questions but I consider being cheated when they collect enough data from me then kick me out. When it happens to me, I always shoot a complaint email to e-Rewards. I found e-Reward member services had been reasonable when I provided a clear timestamp, the time I spent & questions answered to request full credit. I always get manual adjustment of full credit after 1 or two email follow-up.
Good luck!