Originally Posted by
confusin
tried to book today, called in and they said to just not log in, you can book if you don't log in, so don't log in. If you want to book a reservation with your miles, they'll do it for you and not charge the fee.
I just called and they said they could not book an award ticket over the phone for me due to the system failure. Ugh, and I finally have found my award BKK business class ticket too!